Shipping & Delivery

Domestic Buyers
We ship fully insured, signature required UPS Next Day Air. We will not ship to PO Boxes. Saturday delivery is available for an extra fee.
If making a purchase with a credit card, we will ship only to addresses registered with the credit card company. If arranging payment through wire transfer, once funds are received we can ship to any address specified excluding PO boxes.

California Buyers
Californian residents will pay 9.00% Sales tax.

International Buyers
We accept only wire transfer for international customers. We ship all items internationally via FedEx and fees will vary depending on the value and destination country. Customers are responsible for all duties and import taxes. All items will be fully declared at actual purchase price, no exceptions. Please note that not all locations are available for delivery.

Returns

We will accept items 10 days from receipt of delivery. All sales are final after 10 days. If you do not contact us within 24 hours of receipt of delivery we will assume the piece has arrived as described and without any damage.  If you do not, we will assume any subsequent reports of damage to the piece was sustained after delivery was accepted. We photograph all pieces before they are shipped and pack all shipments carefully to insure safe delivery.

Sizing and shipping are non-refundable.

You have 10 days from the time your package arrives to return your item. All returned jewelry items must be in the same condition as were sent to you. No jewelry will be accepted for return if it is damaged, altered or worn. Please contact us at 310-859-2320 to arrange for your return. You must ship the item back to us via USPS, UPS or FedEx, it must be registered and insured for the retail value, and it must be packed safely and securely. Remember that while the jewelry is in your possession, you own it and you are fully responsible for it. Once we receive the jewelry, we will check the condition of the item and issue an exchange credit, less any shipping or sizing charges, within 3 days of receipt. If you have any questions regarding these procedures please contact us at the number provided or email us.

Privacy & Security

This privacy notice discloses the privacy practices for www.excaliburjewelry.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Registration
In order to use certain features on this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
To buy from us, you must provide contact information (name, phone number, email address) and financial information (credit card number, expiration date, billing address). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will also use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We use industry-standard encryption technologies when transferring and receiving consumer data. We have appropriate security measures in place in our physical facilities to protect your data against being lost, misused, or altered. Information regarding our SSL certificate can be viewed here and information regarding our online merchant can be viewed here.

Contact Information

Mailing Address
Excalibur Estate Jewelry
8840 Beverly Blvd.
West Hollywood CA, 90048

310-859-2320 Office
310-859-1230 Fax

Email: info@excaliburjewelry.com
URL: www.excaliburjewelry.com